We've been working with Telstra Super to communicate with their members since 2010. Superannuation can be a complex web of financial advice at the best of times, which is why many of our projects aim to keep super simple, with great content and a user-centred design approach. This philosophy is no better exemplified than by the Telstra Super Annual Report for 2012.
The report features personal migration stories from a collection of Telstra Super’s members. After sending a personalised email asking members to share their story, we received many diverse entries, finally selecting three members to profile. Each were invited to an interview and photo shoot to tell their stories of expatriation to Australia.
As a company focused on simplicity and ease of communication, the design collateral we create for Telstra Super is made to feel friendly and light — friendly in content, light in complexity and feel.
We used info-graphics extensively to communicate complex superannuation information throughout the report. We also embedded video files into the online version of the report.
We have a great relationship and partnership with Telstra Super. We will often work together to define the challenge from a simple problem. We use this opportunity to think beyond the most obvious solution.
We've been to the brink of understanding with superannuation. You need that depth of understanding to communicate what you do, and still be able to break it down into digestible information for the average member. Every super fund should be keeping super simple.